Payment and delivery


The payment procedure is quick and easy: all you have to do is select the payment option you wish to use on your customer file when you register, or when you make an order.

Payment by Advance Bank Transfer:

indicate "BANK Transfer" as the payment option on your customer file. Payment made by Bank Transfer must be made in advance. Once the order has been confirmed, you will be sent the details of our bank account to which the bank transfer must be made; the goods will be dispatched (if in stock) within 5 working days from the confirmation of our bank that payment has been made. Be so kind to write order number on bank transfer description.

The details for the bank transfer are the following:
Banca Intesa Sanpaolo Spa
Filiale di Pecetto Torinese (TO)
IBAN : IT28 L030 6930 7206 1531 5682 956
Swift/Bic : BCITITMM

Payment by Credit Card:

indicate "Credit Card" as the payment option on your customer file. Payment by personal credit card is possible for all orders, depending on the credit limit of the card. The transaction goes through in real time, on a protected connection (https) through Setefi Intesa San Paolo, and the goods will be dispatched (if in stock) within 5 working days if the transaction has been completed successfully.

Shipment and delivery

Goods will be sent by Express Courier, which offers a 24/48 working hour service (in Italy) except Sicilia, Calabria, Sardegna where the service is 72 working hour from the departure of the goods. The schedule is approximate and can be modified in particular period of the year or for particular locations.

For foreign countries (UE), time of delivery will be 72 working hour (starting from the day after shipment) except for some destination in Norway and Portugal where the delivery can take 5 working days (starting from the day after shipment).

Our system will recognize the articles selected by you; it will set their weight and will then suggest the most suitable method of dispatch and relative cost ,which may be calculated and considered in advance, with no obligation to complete the order. You can follow the progress of your order 24 hours a day by logging in , inserting the “tracking number” which will be sent through text message and/or e-mail after shipment.

Each sale is made ex-warehouse of customer. All transport operations will be arranged by UNICA, and expenses incurred for transport  will be charged in the customer invoice. UNICA answers for possible damage caused by the courier only if the damage is found at the moment of parcel collection in the presence of the courier and, therefore, is indicated in writing on consignment bill (the indication of damage must be indicated on both copies of consignment bill, addressee’s copy and courier’s copy). Customer must inform UNICA about the occurred damage and send copy of the relative consignment bill by fax or e-mail within 3 days from the receiving of the goods. The company will not answer for late communications and/or communications without written indications on consignment bill. In particular conditions, when the damage is not evident at the moment of collection, accept the goods indicating on consignment bill “with reservation of verification”.

All costs, including costs for in-hold at forwarder’s warehouse, will be charged fully to the customer in the following circumstances:

If the CUSTOMER refuses to accept delivery from the carrier
If the CUSTOMER cannot be contacted on workdays during office hours
In all cases, UNICA reserves the unchallengeable right to make partial deliveries unless otherwise specified in the order.

The goods will be sent only after payment has been received.