In compliance with the terms of Legislative Decree no. 50 of 15/01/1992 and Legislative Decree no. 185 of 22/05/1999, customers acting for reasons not connected and/or ascribable to professional business activity may withdraw from the purchase contract and obtain reimbursement of the price paid, without additional costs or penalties other than the expenses relating to the delivery and return of the article, in accordance with the terms indicated herein.
The goods must be returned intact and in the original packaging (with the guarantee seals, where present, intact). If the goods are damaged, incomplete or without the guarantee seals,the right of withdrawal shall have no effect and UNICA reserves the right not to accept the return and reimburse the price paid.
The customer may withdraw from the purchase contract within a maximum of ten working days from receipt of the product/s purchased, by sending to UNICA BUSINESS & VISION s.r.l. Via Varallo 22, 10153 Torino Italia a registered letter with return receipt indicating the intention to return the goods, or by sending notification of return, within 10 working days, by e-mail to firstname.lastname@example.org , to be followed within 48 hours by a registered letter with return receipt.
In the working days following the notification of return, the customer will receive a telephone call and/or email with instructions on how to return the "material", at his/her expense. Transport costs for returns will be charged in full to the customer.
Once the goods have been received, UNICA will contact the customer to define the terms of reimbursement, which will take place as agreed, either by postal order or by bank transfer made out to the name indicated on the invoice of the products returned and sent to the same within 30 (thirty) days of the return of the products.
N.B.: RIGHT OF WITHDRAWAL DOES NOT APPLY TO:
articles customised at the request of the customer
articles not normally held in stock
since such articles are specifically ordered to suit customers' personal requirement